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Refund Policy
At SILKSMOOTH, we offer a 7-day return policy. This means you have 7 days from receiving your item to request a return.
To be eligible, your item must be in the same condition as when you received it—unused, unworn, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at [email protected]. Once your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Please note that returns sent without prior approval will not be accepted.
For any questions regarding returns, reach out to us anytime at [email protected].
If your item arrives damaged, defective, or incorrect, please inspect it upon delivery and notify us immediately. We’ll work quickly to resolve the issue.
Certain items are not eligible for return, such as perishable goods, custom-made or personalized products, and personal care items (e.g., beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about whether your item qualifies for return, feel free to contact us.
Please note that sale items and gift cards are non-returnable.
To get a replacement item quickly, we recommend returning the original product and, once the return is approved, making a separate purchase for the new item.
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Keep in mind that it may take some time for your bank or credit card company to complete the refund process.
At Silk Smooth, we define professional excellence through integrity. Every formulation is crafted with precision and unwavering commitment, guaranteeing that your salon meets the highest standards of quality and ethical care.
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