Shipping Policy

24-hour Dispatch for both Domestic and International orders.

All orders placed before 12pm AEST will be shipped the following day unless stated otherwise (excludes public holidays and weekends).

Please note that there may be duties and taxes levied on your shipment in your destination country. The receiver is solely responsible for paying any customs charges. 

What happens if you have entered the wrong address?

Please email us ASAP at [email protected] and make sure you enter ‘Urgent: Change wrong address’ in the subject line.

If you email us with a change of shipping address, please keep in mind that your order may already have been dispatched, so be as careful as possible to provide the correct information when placing your order.

I would like to update my order, how do I do this?

It is possible for us to manually update shipping or products on an order however please be aware that in some instances there will be a time difference so your quick and clear response will be greatly appreciated.

Please email us ASAP at [email protected] and make sure you enter your order number in the subject line and any changes you’d like to make

At Silk Smooth, we define professional excellence through integrity. Every formulation is crafted with precision and unwavering commitment, guaranteeing that your salon meets the highest standards of quality and ethical care.

Silk Smooth

1300 070 769

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